On October 22th 2019 I launched a survey in the RIBs ONLY Facebook group. The goal was to get a Net Promoter Score. This tool aims to measure the loyalty that exists between a provider and a consumer. I was very curious to know how you would perceive our group.
Net Promoter Score is a number from -100 from 100. Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The question for you was:
Considering your complete experience with our RIBs ONLY Facebook group, how likely would you be to recommend it to a friend or colleague? (10 is very likely, 0 is very unlikely)
I gathered the data and used an Excel template to calculate the score. The result is not a percentage, nor an average or median. In other words the higher the number the more satisfied the members are.
As Excel did its thing in microseconds, the NPS score turned out to be 82. I was pleasantly surprised because the NPS was beyond my imagination: NPS 82 … wow! Why is this such a fantastic score?
Well, Apple has a NPS of nearly 50 which is considered to be very good. I choose Apple as a benchmark because many of you visit our Facebook group and RIBsONLY.com by iPhone.
An NPS of 82 is very high because a lot of members gave our RIBs ONLY Facebook group a 10 on the question mentioned above. And more … RIBs ONLY has a lot of ambassadors, enthousiastic members that invite friends.
So RIBs ONLY outranks Apple, Microsoft, Google and many more in NPS. What a way to go!
RIBs ONLY started on Facebook in July 15th 2017 a month and a half after this site was launched. Two years later more then 7000 people found their way to our RIBs ONLY Facebook group. I thank you all for challenging me every day to get the best information on RIBs out to you. And if you’re happy, spread the word 😉
Many hours of searching interesting videos and photos, writing some articles … all together a whopping 1000 blog posts since May 1st 2017. A big thank to you all for liking these posts so far. There are many more to come!
I started RIBsONLY.com as a forum way back in 2008. On May 1st 2017 I decided to build a RIB blog from scratch. I mainly look for videos from Rigid Inflatable Boat shipyards and media companies which offer a better continuity. All to inform you on RIBs. Thank you for enjoying RIBs ONLY!
Ribsonly.com as a blog with its Facebook group started on May 1st 2017. RIBs ONLY itself began way back in 2008 as a simple forum. Since then many things have changed. Now for 11 years I pop a bottle of champagne.
Please join me in celebrating RIBs ONLY’s anniversary. I will toast to you all RIBbers and RIBsters.
How to recognize another RIBs ONLY fan? Simply by wearing this badge. It is a 56 mm collector’s item finished with a brilliant layer on top so it can take some rain or spray. There is a pin version and a magnetic one. And yes, I ship worldwide for only € 2!
How to get one? Check out the shop. Wear it and share your selfie in our Facebook group while stating your RIB and engine brand.