{"id":4804,"date":"2018-11-15T13:59:20","date_gmt":"2018-11-15T12:59:20","guid":{"rendered":"http:\/\/ribsonly.com\/2\/?p=4804"},"modified":"2023-12-28T11:23:03","modified_gmt":"2023-12-28T10:23:03","slug":"customer-service-is-the-new-selling-a-price-too-good-to-be-true","status":"publish","type":"post","link":"https:\/\/ribsonly.com\/2\/customer-service-is-the-new-selling-a-price-too-good-to-be-true\/","title":{"rendered":"A Price Too Good to Be True"},"content":{"rendered":"\n
\"A<\/figure>\n\n\n\n

Too good to Be True Can Be a Trap<\/h2>\n\n\n\n

There is so much relevance in this statement on the photo above no matter what product or service you buy or sell.<\/p>\n\n\n\n

When I relate to buying a Rigid Inflatable Boat<\/a>, outboard engine and boat trailer you want an excellent after sales service, isn’t it. After all there’s a lot of hard-earned money involved. A solid company always takes into account the cost of after sales services.<\/p>\n\n\n\n

And yes, beware of a price too good to be true.<\/p>\n\n\n\n

Patrick Maes<\/a> from CPI-Commercial Performance Improvement,\u00a0summarizes it as follows:<\/p>\n\n\n\n

\n

Customer service is the new selling. Therefore make sure that your customer ends up in the service experience of your organization as quickly as possible.<\/p>\n<\/blockquote>\n\n\n\n

This means that a company big or small, has a process, a flow to empower that service. This is an investment in client loyalty.<\/p>\n\n\n\n

\n

The ‘value delivery’ is the moment for companies to start up and cross selling. Put your focus on repeat purchasing.<\/p>\n<\/blockquote>\n\n\n\n\n\n\n\n

Dissatisfied<\/h2>\n\n\n\n

Perhaps, within our social circles, there may be individuals\u2014possibly even yourself\u2014who have engaged in seemingly endless discussions with a company, either with or without the involvement of lawyers.<\/p>\n\n\n\n

Information tends to circulate swiftly, and these anecdotes are easily disseminated, often finding their way onto public online platforms.<\/p>\n\n\n\n

I remain unconvinced that the recent decision is the optimal course of action, as these narratives,<\/p>\n\n\n\n

if not expunged, may linger indefinitely, haunting the company’s reputation even after new management has taken charge. Differing opinions, however, are a separate matter.<\/p>\n\n\n\n

So Inform Yourself Thoroughly…<\/h2>\n\n\n\n

…before spending money on a RIB configuration.<\/p>\n\n\n\n

A proficient seller begins by attentively listening to the prospective client.<\/p>\n\n\n\n

Take the time to engage with the seller, inquire about the Service Level Agreement (SLA).<\/p>\n\n\n\n

Additionally, tune in to existing channels where authoritative information is available\u2014listen actively and pose relevant questions.<\/p>\n\n\n\n

It’s crucial to engrave in your mindset that deals that sound “too good to be true” almost invariably lead to costly miseries, as illustrated in the accompanying photo.<\/p>\n\n\n\n

[Photo by Graham Teede]<\/p>\n","protected":false},"excerpt":{"rendered":"

Too good to Be True Can Be a Trap There is so much relevance in this statement on the photo above no matter what product or service you buy or sell. When I relate to buying a Rigid Inflatable Boat, outboard engine and boat trailer you want an excellent after sales service, isn’t it. After all there’s a lot of…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[121,165],"tags":[],"class_list":["post-4804","post","type-post","status-publish","format-standard","hentry","category-article","category-ribs-only"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ribsonly.com\/2\/wp-json\/wp\/v2\/posts\/4804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ribsonly.com\/2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ribsonly.com\/2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ribsonly.com\/2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ribsonly.com\/2\/wp-json\/wp\/v2\/comments?post=4804"}],"version-history":[{"count":0,"href":"https:\/\/ribsonly.com\/2\/wp-json\/wp\/v2\/posts\/4804\/revisions"}],"wp:attachment":[{"href":"https:\/\/ribsonly.com\/2\/wp-json\/wp\/v2\/media?parent=4804"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ribsonly.com\/2\/wp-json\/wp\/v2\/categories?post=4804"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ribsonly.com\/2\/wp-json\/wp\/v2\/tags?post=4804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}