On October 22th 2019 I launched a survey in the RIBs ONLY Facebook group. The goal was to get a Net Promoter Score. This tool aims to measure the loyalty that exists between a provider and a consumer. I was very curious to know how you would perceive our group.
Net Promoter Score is a number from -100 from 100. Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The question for you was:
Considering your complete experience with our RIBs ONLY Facebook group, how likely would you be to recommend it to a friend or colleague?
(10 is very likely, 0 is very unlikely)
I gathered the data and used an Excel template to calculate the score. The result is not a percentage, nor an average or median. In other words the higher the number the more satisfied the members are.
As Excel did its thing in microseconds, the NPS score turned out to be 82. I was pleasantly surprised because the NPS was beyond my imagination: NPS 82 … wow! Why is this such a fantastic score?
Well, Apple has a NPS of nearly 50 which is considered to be very good. I choose Apple as a benchmark because many of you visit our Facebook group and RIBsONLY.com by iPhone.
An NPS of 82 is very high because a lot of members gave our RIBs ONLY Facebook group a 10 on the question mentioned above. And more … RIBs ONLY has a lot of ambassadors, enthousiastic members that invite friends.
So RIBs ONLY outranks Apple, Microsoft, Google and many more in NPS. What a way to go!